Information Services Associate

Department: 
Reference Services
Closing Date: 
03/06/2018
Description: 

Two Part-Time Positions
20 and 25 Hours/Week

The Stow-Munroe Falls Public Library seeks a dynamic, upbeat and friendly person to join its Adult Information Staff.  We serve the adult and teen customers of the library and handle an active and diverse community.  Our patrons come to our desk for many reasons, including general adult and teen reference questions, passport and notary services, reading recommendations, and tech help on all of their devices.  If you are a skilled problem solver who can multitask with a smile and cheerful attitude, we want to hear from you.

Qualifications: 

Required:
•    Bachelor’s Degree
•    Excellent analytical problem solving skills
•    Ability to assist patrons with use of computer software including Microsoft, Apple and personal devices such as smartphones, tablets, etc.
•    Ability to remain professional and courteous with customers at all times
•    Must be a U.S. Citizen (requirement to be a Passport Acceptance Agent)
•    Must be available to work nights and weekends
•    Excellent verbal and written communication skills


Preferred:
•    One year of customer service experience in providing friendly, fast-paced library services for adults
•    Knowledge of current popular culture and popular adult authors

Salary: 

$13.71/hour

Contact: 

Interested parties should email a resume, three (3) references and a cover letter stating the reasons for your interest in this position to Amy Garrett, Head of Information Services (amy.garrett@smfpl.org)