11. Collection Agency

Collection Agency

The Stow-Munroe Falls Public Library enacted a motion at its April 2004 board meeting to use a collection agency to help encourage patrons with overdue materials to return them to the library. The Stow-Munroe Falls Public Library will pass the cost of this service ($10.00) on to each patron whose account will be handled by the collection agency.

This motion was developed with fairness to all library patrons in mind. Materials not returned are not available for others to use or borrow. Also, if materials are not returned, in most cases, money from the library budget is used to replace them. This same money could much better be used to purchase new items for patron use instead of replacing non-returned items.

The Library Board hopes this practice will encourage all library borrowers to return items by the date due. Most library items may be renewed by either bringing the item with the patron's library card for presentation at the Circulation Desk or calling the library at (330) 688-3295. Also, the book drop for returning material when the library is closed is conveniently located for patron use.

The Library will still notify patrons that their materials are overdue, and patrons will have ample time to respond prior to being turned over for collection. Unique Management Services has been selected as the collection agency for the library. Unique Management works with libraries throughout the United States and Canada. They specialize in the recovery of overdue materials and have an excellent record of treating patrons professionally.

The Library is serious about recovering overdue materials. Patrons who do not return materials are stealing from the library. Fortunately, only a very small percentage of patrons using the library do not return the materials as agreed. This motion will not affect the vast majority of patrons who return materials on time.

The Library is committed to providing excellent service and having materials available that the patrons desire. The library is open 9-9, M-TH; 9-6, F; 9-5 Sat. and 1-5 Sun.