Library Update COVID-19

Important Update on Library Service

Effective Monday, February 1, the Stow-Munroe Falls Public Library is open to walk-in traffic. Drive-Up Window and Curbside Pickup Service are also available.

Library Hours

Mon. and Wed.: 10 AM - 6 PM
Tues. and Thurs.: 10 AM - 8 PM
Fri. and Sat.: 10 AM - 5 PM
Sun: Closed

Drive-Up Window and Curbside Service ends 15 minutes prior to closing.

The safety of staff and patrons is our top priority. Face masks worn to cover the mouth and nose are required at all times for patrons ages 2 and over.

Entering the Library

  • The Children's Department is open for browsing, but play equipment is not available. 
  • Hanging out, meeting, congregating, and homework tutoring are not allowed at this time. 
  • Occupancy will be limited in the library at all times.  
  • A face mask worn to cover the nose and mouth is required at all times for patrons ages 2 and over. If you don’t have a face mask, we can supply one for you. 
  • Please keep your visit short because we must keep building capacity low.  Please plan to come and go quickly, and we look forward to a future date when you can meet in the library.  
  • No food or drink is allowed in the library. 
  • Meeting and study rooms are closed until further notice. These rooms are being used to quarantine items, for staff to maintain appropriate social distancing, and cleaning and disinfecting protocols put out by the CDC and OSHA. 
  • Please make sure your hands are clean. We will provide hand sanitizing stations. 
  • Maintain at least 6 feet of distance from others when you visit. 

Requesting Items

You can request items several ways:

  • Use the library's online catalog
  • Call (330) 688-3295 ext. 4 to speak to an Adult or Teen librarian
  • Call (330) 688-3295 ext. 5 to speak to a Children's librarian
  • Email your request to information@smfpl.org for Adult or Teen items
  • Email stowkids@smfpl.org for Children's items
  • Try the library's new Perfect Match service. Tell our librarians what titles or topics you've enjoyed in the past, and they'll hand select books and other materials that are perfect for you. Fill out the online form at www.smfpl.org/perfectmatch or call us.

Returning Items

Please return your items in the indoor or outdoor book drop by the item's due date. For fragile items like guitars and ukuleles, you can pull up to the door past the Drive-Up Window during business hours and ring the doorbell. A staff member will take your items.

Picking Up Holds

Patrons are able to pick up holds at the front Checkout Desk, Drive-Up Window, and Curbside. Patrons can request items by phone or through the library’s online catalog. You will receive a notification when your items are ready for pick up. When you come to pick up your items, please bring your library card or photo ID. All returns must go in the book drop to avoid cross-contamination. Fragile items, such as musical instruments, board games, kits, and launchpads should be returned at the door just past the drive-up window. Ring the doorbell for service. Sorry, but no book donations can be accepted at this time. 

Curbside Pickup

Curbside service is in addition to Drive-Up Window service. 

  • Please park in the designated spaces just past the Drive-Up Window on the west side of the library building (the side farthest from Rt. 91).
  • Call (330) 688-3295 ext. 3 to let staff know you have arrived
  • Please stay in your vehicle
  • Open your vehicle’s trunk
  • Have your library card or photo ID ready
  • Staff will check your library card or ID and place your items in your trunk
  • All returns must go in the indoor or outdoor book drops – staff cannot accept them at curbside
  • Curbside service ends 15 minutes before the library closes

Computer Usage

Computer use is provided on a walk-in basis, first come, first served.

You may have one session per day, and your session is limited to 1 hour. There will be no extensions. 

Wi-Fi Availability

The library's Wi-Fi signal has been boosted to extend into the parking lot. No sign-in or password is needed for access.

Unavailable Services

All in-person events, meeting rooms, book donations, newspapers, and faxing will be unavailable until further notice. 

 


Frequently Asked Questions


How should I return items?

Please return your items in the indoor or outdoor book drop by the item's due date. For fragile items like guitars and ukuleles, you can pull up to the door past the Drive-Up Window during business hours and ring the doorbell. A staff member will take your items.

Why are the items I returned still showing as checked out on my account?

Books are being handled as little as possible until they complete the required quarantine time of three days. Consequently, books will be checked in after quarantine, and no fines will accrue while books are in quarantine. 

I reserved an item online. What will happen next?

You will be notified when your item is ready to be picked up.

Can I access eBooks and library streaming services?

Of course! We invite all cardholders to explore the library's digital offerings. All you need is your library card and PIN. By default, your PIN is the last four digits of the phone number associated with your account. 

Acorn TV - Stream popular British TV shows, both classic and current.

Flipster Magazines - Read magazines online.

Freegal - Download or stream free music.

hoopla - Check out movies, TV shows, music, audiobooks, eBooks, and comics instantly with no waitlist.

Kanopy - Watch more than 30,000 of the world's best films, award-winning documentaries, indie and classic films.

Ohio Digital Library - Check out eBooks, audiobooks, and movies. See what's immediately available, or join the waitlist for popular titles. Powered by Overdrive.

What other services are available with my library card?

Read the New York Times without hitting the paywall 

To access from home:

Use this link to redeem 72 hours of use 
Thereafter visit www.nytimes.com and login 
After the 72 hours of use just revisit the link to redeem another 72 hours

Learn in-demand skills with Lynda.com

Learn a new language with Transparent Language Online

Research a future purchase with Consumer Reports

Get crafting ideas from Creativebug

I'm having trouble accessing one of the library's digital services. Where can I get help?

Email Information Services staff at information@smfpl.org. 
Call (330) 688-3295 ext. 4 to speak with a librarian.  

I don't have a library card. Can I get one?

Yes! You can apply for a Full-Service Library Card online. You will receive email notification when your card is ready to pick up at the library. You will need to provide proof of your current address to receive your card. The library also offers a digital-only library card for permanent Ohio residents who are at least 18 years old. You can get a digital-only card without coming to the library. 
Click here for more information.

Is the library accepting book donations? 

The Friends of the Library can not accept book donations at this time. The cancellation of the Spring and Summer Book Sales has led to them running out of space to store materials. Please do not leave donations at the library or put them in the book drop. The Friends will announce when they are able to accept book donations again.

What is the library doing to clean and disinfect the building and materials?

Staff is following health guidelines and disinfecting all frequently touched surfaces. Items that are returned will be quarantined for three days before being reshelved or circulated.

Should I clean my items when I receive them?

You do not have to clean items. We will set them aside for three days before processing them.

If you decide to clean items, please do not use disinfectant wipes. They are too harsh for our materials and will cause damage. These items can be wiped down with rubbing alcohol:

  • Hardback books
  • Board books
  • Books with plastic covers
  • CD cases and both sides of the CD
  • DVD cases and both sides of the DVD

Please do not soak materials or get pages wet. Please avoid the barcode when wiping down materials. It makes the barcode unreadable to our scanners. 

Is the library wiping down every returned item?

The Library is continuing to promote health and safety within its facilities by increasing its practices of cleaning and sanitizing frequently touched surfaces.

Please note that the library is unable to comprehensively sanitize every single item that is checked out. Customers are advised to wash their hands after handling materials and avoid touching their faces.

We are setting items aside for three days since this is how long experts have said the virus may live on surfaces. We will check them in after three days. No overdue fines will accrue during this time.  If you receive an overdue notice about a returned item(s), please disregard.

How can I keep in touch?

Library staff will be posting updates and tips in the following places:

Facebook

Instagram

Twitter

YouTube - Watch Story Time at Home

Library website (this page)

Need help accessing digital materials? Email Information Services staff at information@smfpl.org.
Call (330) 688-3295 ext. 4 to speak with a librarian.