Library Update COVID-19

Library Open to All with Limited Service

The Stow-Munroe Falls Public Library reopened with limited services on Monday, June 15, 2020. In order to make library visits safe for everyone, we made some changes. We want to make library visits as easy as possible, and we ask that patrons read and understand what we will be doing to make your visit successful. These changes are new for all of us and we ask for your flexibility and patience. Please know that we’re doing everything we can to make this process as safe and easy as we can.

Library Hours 

Mon., Wed., Fri., and Sat.: 10 AM - 5 PM
Tues. and Thurs.: 10 AM - 8 PM
Sun: Closed
*Drive-Up Window service ends 15 minutes prior to closing.

The safety of staff and customers is our top priority. Face masks are required, per order of Governor Mike DeWine.

Entering the Library

  • The Children's Department to all ages is open for browsing, but play equipment is not available. 
  • Hanging out, meeting, congregating, and homework tutoring are not allowed at this time. 
  • Occupancy will be limited in the library at all times. You may have to wait in line to enter. 
  • A face mask worn to cover the nose and mouth is required, per order of Governor Mike DeWine. If you don’t have a face mask, we can supply one for you. 
  • Your visit will be short, as we must keep building capacity low. We look forward to a future date when you can hang out in the library, but right now, please plan to come and go quickly. 
  • No food or drink is allowed in the library. 
  • Meeting and study rooms are closed until further notice. These rooms are being used to quarantine items, for staff to maintain appropriate social distancing, and cleaning and disinfecting protocols put out by the CDC and OSHA. 
  • Please make sure your hands are clean. We will provide hand sanitizing stations. 
  • Maintain at least 6 feet of distance from others when you visit. 

Returning Items

Items must be returned in the exterior book drop or the book/media drop as you enter the building, including SearchOhio items. Staff cannot take material from you. 

Picking Up Holds

Patrons are able to pick up holds at our drive-up window and curbside, as well as in the library. Patrons can request items by phone or through the library’s online catalog. You will receive a notification when your items are ready for pick up. When you come to pick up your items, please bring your library card or photo ID. All returns must go in the book drop to avoid cross-contamination. Fragile items, such as musical instruments, board games, kits, and launchpads should be returned at the door just past the drive-up window. Ring the doorbell for service. Sorry, but no book donations can be accepted at this time. 

Curbside Pickups

Curbside service is in addition to Drive-Up Window and Walk-In service. 

  • Please park in the designated spaces just past the Drive-Up Window on the west side of the library building (the side farthest from Rt. 91).
  • Call (330) 688-3295 ext. 3 to let staff know you have arrived
  • Please stay in your vehicle
  • Open your vehicle’s trunk
  • Have your library card or photo ID ready
  • Staff will check your library card or ID and place your items in your trunk
  • All returns must go in the indoor or outdoor book drops – staff cannot accept them at curbside
  • Curbside service ends 15 minutes before the library closes

Computer Usage

Computer use is provided on a walk-in basis, first come, first served.

You may have one session per day, and your session is limited to 1 hour. There will be no extensions. 

Wi-Fi Availability

Study and seating areas inside the library are closed. However, the library's Wi-Fi signal has been boosted to extend into the parking lot. No sign-in or password is needed for access.

Unavailable Services

All in-person events, meeting rooms, book donations, newspapers, and faxing will be unavailable until further notice. 

About cleaning items

You do not have to clean items. We will set them aside for four to seven days before processing them.

If you decide to clean items, please do not use disinfectant wipes. They are too harsh for our materials and will cause damage. These items can be wiped down with rubbing alcohol:

  • Hardback books
  • Board books
  • Books with plastic covers
  • CD cases and both sides of the CD
  • DVD cases and both sides of the DVD

Please do not soak materials or get pages wet. Please avoid the barcode when wiping down materials. It makes the barcode unreadable to our scanners. 

Is the Library wiping down every returned item?

The Library is continuing to promote health and safety within its facilities by increasing its practices of cleaning and sanitizing frequently touched surfaces.

Please note that the library is unable to comprehensively sanitize every single item that is checked out. Customers are advised to wash their hands after handling materials and avoid touching their faces.

We are setting items aside for four to seven days since this is how long experts have said the virus may live on surfaces. We will check them in after four to seven days. No overdue fines will accrue during this time.  If you receive an overdue notice about a returned item(s), please disregard.

 


Frequently Asked Questions

 

When will the building reopen?

The building reopened on Monday, June 15 with limited service. Building capacity and services are limited in adherence to social distancing guidelines issued by the Ohio Department of Health. 

 

Can I return items in the book drop?

Yes, the book drop is open for returns. Please do not put guitars, ukuleles, jumbie jams, board games, kits, or launchpads in the book drop. Fragile items can be returned at the door just past the drive-up window during open hours.

 

How can I return fragile items, like musical instruments, board games, kits, and launchpads?

Fragile items can be returned at the door just past the drive-up window during open hours.

 

Did late fees accrue on items while the library was closed?

Late fees will be waived on all items checked out during the shutdown from March 16 - May 31, including SearchOhio items. 

 

When should I return items to avoid late fees?

Please return items you had checked out during the shutdown by May 31.

 

Why are the items I returned still showing as checked out on my account?

Books are being handled as little as possible until they complete the required quarantine time of four to seven days. Consequently, books will be checked in after quarantine, and no fines will accrue while books are in quarantine. 

 

What about magazines and newspapers?

Newspaper subscriptions have been suspended indefinitely.  All magazines, including the latest issues, can be checked out for two weeks. 

 

I reserved an item online. What will happen next?

You will be notified when your item is ready to be picked up.

 

Can I still access eBooks and library streaming services?

Of course! We invite all cardholders to explore the library's digital offerings. All you need is your library card and PIN. By default, your PIN is the last four digits of the phone number associated with your account. 

Acorn TV - Stream popular British TV shows, both classic and current.

Flipster Magazines - Read magazines online.

Freegal - Download or stream free music.

hoopla - Check out movies, TV shows, music, audiobooks, eBooks, and comics instantly with no waitlist.

Kanopy - Watch more than 30,000 of the world's best films, award-winning documentaries, indie and classic films.

Ohio Digital Library - Check out eBooks, audiobooks, and movies. See what's immediately available, or join the waitlist for popular titles. Powered by Overdrive.

 

What other services are available with my library card?

Read the New York Times without hitting the paywall 

To access from home:

Use this link to redeem 72 hours of use 
Thereafter visit www.nytimes.com and login 
After the 72 hours of use just revisit the link to redeem another 72 hours

Learn in-demand skills with Lynda.com

Learn a new language with Transparent Language Online

Research a future purchase with Consumer Reports

Get crafting ideas from Creativebug

Explore all of the library's databases and other online tools

 

I'm having trouble accessing one of the library's digital services. Where can I get help?

Click here to email our Information Services staff.
Call (330) 688-3295 ext. 4 to speak with a librarian.  

 

Is the library accepting book donations? 

The Friends of the Library can not accept book donations at this time. The cancellation of the Spring and Summer Book Sales has led to them running out of space to store materials. Please do not leave donations at the library or put them in the book drop. The Friends will announce when they are able to accept book donations again.

 

What is the library doing to clean and disinfect the building and materials?

Staff is following health guidelines and disinfecting all frequently touched surfaces. Items that are returned will be quarantined for four to seven days before being reshelved or circulated.

 

How can I keep in touch?

Library staff will be posting updates and tips in the following places:

Facebook

Instagram

Twitter

YouTube - Watch Story Time at Home

Library website (this page)

Need help accessing digital materials? Click here to email our Information Services staff.
Call (330) 688-3295 ext. 4 to speak with a librarian.