IM FAQ

Q. I don’t use IM. Where do I start?

A. You don’t need to have an IM client to use the chat widget. Just start typing in the “Chat” box on the Ask SMFPL page.

Q. Will I need to wait to chat with the librarian?

A. Patrons visiting the library in person will have priority. However, we will answer your question as soon as we are able, on a first-come, first-served basis.

If you aren’t receiving an answer, please feel free to call us at (330) 688-3295, email us at , , or visit the library in person.

Q. Should I be concerned about giving my personal information to SMFPL staff on IM?

A. The library does not save any logs of chats, nor do we save e-mails unless they are of a threatening nature. We will not publish personal information that is discussed in our sessions.

Q. What kind of questions can I ask the library?

A. Appropriate questions should be factual or short research questions that can be quickly answered. Examples include:

     Do you have this book / CD / movie, etc.
     What is the capital of France?


INFORMATION ABOUT IM

Q. What is Instant Messaging (IM)?

A. Instant Messaging is a form of electronic communication that uses software such as AOL Instant Messenger (AIM), Yahoo! Messenger and MSN Messenger to exchange text-based messages between two or more people in real-time.

Q. Where can I get instant messaging software?

A.
There are a number of instant messaging options to choose from. Here are the most popular:

AOL Instant Messenger (AIM) -- http://products.aim.com/

Yahoo! Messenger -- http://messenger.yahoo.com/

MSN Messenger -- http://windowslive.com/desktop/messenger


Q. What is a screen name?

A. A screen name is a name that you choose to identify yourself online when instant messaging with others.

Q. Can I chat if the computer I am using does not have instant messaging software installed?

A. Yes! If you are using a computer that does not have instant messaging software installed, you can log in to the library’s website at www.smfpl.org and type your question in the “Chat” box on the left hand side of the page.