Library Update COVID-19

Thank you for your patience while our building has been closed to comply with Governor DeWine's Stay-At-Home Order. On May 11, the library's Board of Trustees approved the library's plan to begin reinstating services while continuing to maintain social distancing guidelines.

Patrons may return items in the book drop, but no donations please. Please do not put guitars, ukuleles, jumbie jams, board games, kits, or launchpads in the book drop. Fragile items can be returned at the door just past the drive-up window, Monday - Friday 9 AM - 5 PM.  Returned items will be quarantined for 72 hours. Drive-up service, curbside service, and telephone assistance are available now.

The building remains closed to the public at this time. The timeline and procedures for reopening to the public will be in accordance with guidelines laid out by our state and local government to ensure the safety of our patrons and staff. We will continue to keep you updated.

Drive-Up Window and Curbside Service Hours*

Updated Hours
Mon., Wed., Fri., and Sat.: 9 AM - 5 PM
Tues. and Thurs.: 9 AM - 8 PM
Request items by phone or through the library's online catalog. You will receive a notification when your items are ready for pick up.
*Curbside service is weather permitting

Telephone Assistance

Phone Reference, Reading Recommendations, and Item Requests
Updated Hours
Mon., Wed., Fri., and Sat.: 9 AM - 5 PM
Tues. and Thurs.: 9 AM - 8 PM

 

How to Use the Drive-Up Window

  • Request items by phone or through the library's online catalog
  • You will receive a notification when your items are ready for pick up
  • You will need your library card or driver's license to pick up items
  • To avoid long lines at the drive-up window, there is a limit of one card per car and 15 items per transaction
  • New cards cannot be issued at this time
  • Fines will not be collected at the drive-up window
  • All returns must go in the book drop to avoid cross-contamination
  • Fragile items, such as musical instruments, board games, kits, and launchpads should be returned at the door just past the drive-up window. Ring the doorbell for service
  • The library cannot accept book donations at this time

 

Curbside Pick Up

  • Request items by phone, through the library's online catalog, or email information@smfpl.org
  • You will receive a notification when your items are ready for pick up
  • When you arrive at the library, pull up to the table by the front doors and remain in your car. A staff member will greet you
  • Please have your library card or ID ready
  • Staff will take your card and direct you to a parking spot
  • Please open your trunk and staff will be out with your materials shortly
  • Please remain in your vehicle
  • To avoid long wait times, there is a limit of one card per car and 15 items per transaction
  • Curbside pick up is weather permitting

 


Frequently Asked Questions

 

Why is the library building still closed?

The library building is closed until further notice because of coronavirus concerns as a precautionary measure to the outbreak.  Patrons can check out digital books, movies, and other material through our online offerings.  Beginning May 19, patrons will be able to check out physical items at the drive-up window. The library‚Äôs Board of Trustees made the decision because the high foot-traffic of approximately 650 people per day poses unique risks in a pandemic situation. 

 

When will the drive-up window open?

Drive-up service began on Tuesday, May 19. It is available on Tuesdays and Thursdays 9 AM - 8 PM, and on Mondays, Wednesdays, Fridays and Saturdays 9 - 5 PM.

 

Can I return items in the book drop?

Yes, the book drop is now open for returns. Please do not put guitars, ukuleles, jumbie jams, board games, kits, or launchpads in the book drop. Beginning Monday, May 18, fragile items can be returned at the door just past the drive-up window, Monday - Friday 9 AM - 5 PM.

 

How can I return fragile items, like musical instruments, board games, kits, and launchpads?

Beginning Monday, May 18, fragile items can be returned at the door just past the drive-up window, Monday - Friday 9 AM - 5 PM.

 

Will late fees accrue on items while the library is closed?

Late fees will be waived on all items checked out during the shutdown from March 16 - May 31, including SearchOhio items. 

 

When should I return items to avoid late fees?

Please return items you had checked out during the shutdown by May 31.

 

Why are the items I returned still showing as checked out on my account?

Books are being handled as little as possible until they complete the required quarantine time of 72 hours. Consequently, books will be checked in after quarantine, and no fines will accrue while books are in quarantine. 

 

What will happen to the SearchOhio items I have on order?

SearchOhio deliveries will not resume until a later date. 

 

What about magazines and newspapers?

Newspaper subscriptions have been suspended indefinitely.  All magazines, including the latest issues, can be checked out for two weeks. 

 

I reserved an item online. What will happen next?

You will be notified when your item is ready to be picked up at the drive-up window.

 

Can I still access eBooks and library streaming services?

Of course! We invite all cardholders to explore the library's digital offerings. All you need is your library card and PIN. By default, your PIN is the last four digits of the phone number associated with your account. 

Acorn TV - Stream popular British TV shows, both classic and current.

Flipster Magazines - Read magazines online.

Freegal - Download or stream free music.

hoopla - Check out movies, TV shows, music, audiobooks, eBooks, and comics instantly with no waitlist.

Kanopy - Watch more than 30,000 of the world's best films, award-winning documentaries, indie and classic films.

Ohio Digital Library - Check out eBooks, audiobooks, and movies. See what's immediately available, or join the waitlist for popular titles. Powered by Overdrive.

 

What other services are available with my library card?

Research your family history at Ancestry Library Edition. Usually only available at the library, home access will be provided through May courtesy of Proquest and its partner Ancestry.

Read the New York Times without hitting the paywall 

To access from home:

Use this link to redeem 72 hours of use 
Thereafter visit www.nytimes.com and login 
After the 72 hours of use just revisit the link to redeem another 72 hours

Learn in-demand skills with Lynda.com

Learn a new language with Transparent Language Online

Research a future purchase with Consumer Reports

Get crafting ideas from Creativebug

Explore all of the library's databases and other online tools

 

I'm having trouble accessing one of the library's digital services. Where can I get help?

Click here to email our Information Services staff.
Telephone service is available beginning Tuesday, May 19. Call (330) 688-3295 ext. 4 to speak with a librarian.  

Telephone Assistance Hours
 Mon., Wed., Fri., and Sat.: 9 AM - 5 PM
Tues. and Thurs.: 9 AM - 8 PM

 

Is the library accepting book donations? 

The Friends of the Library can not accept book donations at this time. Please do not leave donations at the library or put them in the book drop. The Friends will announce when they are able to accept book donations.

 

What is the library doing to clean and disinfect the building and materials?

Staff is following health guidelines and disinfecting all frequently touched surfaces. Items that are returned will be quarantined for 72 hours before being reshelved or circulated.

 

What about Spike the turtle and the fish?

Spike and the fish are being cared for every day. Spike is also getting plenty of exercise by walking around the Children's Department. She's excited to see her friends again when the library reopens.

 

How can I keep in touch?

Library staff will be posting updates and tips in the following places:

Facebook

Instagram

Twitter

YouTube - Watch Story Time at Home

Library website (this page)

Need help accessing digital materials? Click here to email our Information Services staff.
Telephone service is available beginning Tuesday, May 19. Call (330) 688-3295 ext. 4 to speak with a librarian.  

Telephone Assistance Hours
Mon., Wed., Fri., and Sat.: 9 AM - 5 PM
Tues. and Thurs.: 9 AM - 8 PM